Cash 4 You: Self-Help Troubleshooting Guides


CarefreeIT Help Desk: 519-883-7815 ext. 1 or help@carefreeit.ca. For urgent matters, please call (rather than e-mail) our help desk.

1) Cheque readers:

2) Debit machines:

  • Please call Direct Cash for any issues.

3) Document scanning / Scan-to-e-mail:

  • Please contact our help desk.

4) E-mail:

  • Please contact our help desk.

5) Evolve:

6) Hardware:

  • These include problems with your monitor, mouse, keyboard, computer, etc. Please contact our help desk.

7) Internet:

  • Please contact our help desk.

8) Phone:

  • Please inform your District Manager about any phone issues (can’t make outgoing calls, phone line not working, etc.), then call Bell support.

9) PowerCheck:

  • Contact your District Manager to request your password/login credentials.
  • For all other issues, please contact our help desk.

10) Printing:

11) Western Union:

  • Please contact our help desk for:
    • Printing issues
    • Webpage not loading
  • For all other issues, please call Western Union.

12) Other:

For more video tutorials, click here.

*To save any troubleshooting guides to your computer, select the document that you wish to download, click "Save As", and browse to your Store Files folder. Click "Save".