What's Included in our IT Services?

Imagine your computer systems working exactly the way they did when they were new. How would your productivity be impacted if everything operated at peak efficiency? We provide custom IT solutions, including cloud services, flat-fee support (an approach the industry calls "managed services") and support for small and larger businesses. Our all-inclusive approach gives us the incentive of proactively managing your systems to resolve issues properly the first time.

As Waterloo Region's only complete managed computer services company, our comprehensive IT service packages ensure your systems will always be available to you and operate at peak efficiency – guaranteed, or your money back. We include the services below.

To book a free IT review meeting, please click here.

Technical Support Services

Network Administration

  • Unlimited server, computer, network & end-user support
  • Hardware installations, upgrades, modifications & repairs
  • Software installations, upgrades, modifications & repairs
  • Application configuration & support
  • Mobile device support
  • Vendor & third-party support
  • Data transfers
  • On-site and remote troubleshooting
  • "How-to" questions
  • End-user help desk
  • Server management, including user setup, modification & removal
  • Cloud services
  • Network management
  • Computer system management
  • E-mail system management
  • Database management
  • Security management
  • User profile management & documentation
  • Proactive technology management, including notifications of equipment failure, software/warranty renewals, performance issues, capacity warnings, security threats & general errors
  • Application of best practices

Centralized IT Services

Strategic IT Consulting

  • State-of-the-art backup & disaster recovery system
  • 24x7 monitoring of all aspects of your IT infrastructure
  • Anti-virus & anti-malware management
  • Spam filter management
  • Remote access configuration & management
  • Desktop optimization
  • Patch management
  • Assistance with software & hardware purchases, including access to preferred pricing on name-brand tier 1 hardware & software
  • Response times based on your priorities
  • Asset and inventory management & documentation
  • Client Portal
  • Complete ticket recording & maintenance
  • Strategic planning
  • Performance reporting
  • Budget planning
  • Professional advice
  • Recording & maintenance of all hardware & software configurations