IT Services: What's Included?

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Imagine your computer systems working exactly the way they did when they were new. How would your productivity be impacted if everything operated at peak efficiency? We provide all of our services for a flat monthly fee (an approach the industry calls "managed services"), so the incentive is there for us to proactively manage your systems and to "do it right" the first time.

As Waterloo Region's ONLY all-inclusive managed services company, we offer a complete IT package that is designed to provide comprehensive support to your computer systems. Our Total Care Plan ensures they'll always be available to you and will always operate at peak efficiency – guaranteed, or your money back. To view our service guarantee, please click here.

The Total Care Plan includes the following services:

Technical Support Services

Network Administration

  • Unlimited server, computer, network & end-user support
  • Hardware installations, upgrades, modifications & repairs
  • Software installations, upgrades, modifications & repairs
  • Application configuration & support
  • Mobile device support
  • Vendor & third-party support
  • Data transfers
  • On-site and remote troubleshooting
  • "How-to" questions
  • End-user help desk
  • Server management, including user setup, modification & removal
  • Network management
  • Computer system management
  • E-mail system management
  • Database management
  • Security management
  • User profile management & documentation
  • Proactive technology management, including notifications of equipment failure, software/warranty renewals, performance issues, capacity warnings, security threats & general errors
  • Application of best practices

Centralized IT Services

Strategic IT Consulting

  • State-of-the-art backup & disaster recovery system
  • 24x7 monitoring of all aspects of your IT infrastructure
  • Anti-virus & anti-malware management
  • Spam filter management
  • Remote access configuration & management
  • Desktop optimization
  • Patch management
  • Assistance with software & hardware purchases, including access to preferred pricing on name-brand tier 1 hardware & software
  • Response times based on your priorities
  • Asset and inventory management & documentation
  • Client Portal
  • Complete ticket recording & maintenance
  • Strategic planning
  • Performance reporting
  • Budget planning
  • Professional advice
  • Recording & maintenance of all hardware & software configurations