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Our IT Service Guarantee

Our Service Guarantee outlines our commitment to taking the worry out of your IT. We pride ourselves on ensuring that your computer systems are reliable, easy to use, affordable and safe. Read what our clients are saying about our work, and safeguard your IT support with our money-back guarantee.

We Are Reliable We Are Safe
  • Extended hours of support, 7 days a week
  • Guaranteed response times based on your priorities
  • Critical IT support requests receive immediate priority
  • Stay current in technologies relevant to your business
  • Provide you with informed opinions and advice
  • 24/7 monitoring of all aspects of your IT infrastructure
  • State-of-the art online backup & disaster recovery system
  • Implement mechanisms to protect the integrity of your networks and data
  • To see a full list of our technical services, please click here.
We Make IT Easy We Are Affordable
  • Phone, e-mail and online chat support
  • Work closely with you to align your IT support needs with your business goals
  • Multilingual service team
  • Frequent communication
    • Tell you when you can expect the problem to be resolved
    • Update you regularly on our progress
    • Follow up with you to see if the problem has been satisfactorily resolved
  • Encourage you to provide feedback and respond to it within 3 business days
  • Explain the problem and solutions to you in non-technical terms
  • Provide you with clear choices and help you to understand them
  • Offer you the simplest solution possible
  • Provide all of our services for a flat monthly fee so that you know exactly how much your IT support will cost you each month
  • Guarantee that your systems will always be available to you and will always operate at peak efficiency, or your money back
  • Help you select hardware and software within your budget
  • Provide you with access to preferred pricing on name-brand tier 1 hardware & software
  • Help you forecast your IT support needs so that you can budget for future costs