We are very pleased to announce the hiring of Steve Muscat as our new Manager of Client Services. Steve started with us earlier this month and, along with providing you with direct technical support, will be managing our customer service team to provide enhanced proactive management of your service requests.
Steve is a strong customer service advocate with over 20 years of experience in software knowledge development and support. A Law and Geography graduate of Carleton University, Steve later discovered his passion for technology and completed his diploma in Computer Programming and Systems Analysis. He comes to CarefreeIT with 15 years of experience in the IT industry and an extensive background in client support services, including 6+ years in a leadership role and a certification in Contact Centre Management. In his spare time, Steve enjoys travelling, learning the latest trends in software development, and playing various sports, including baseball, golf and hockey. Steve currently resides in Waterloo with his wife and two children.
We are very excited to welcome Steve to CarefreeIT!