Relax! Let our experienced team handle all of your IT support needs

John Balch
President and CEO; Senior Technical Consultant

John Balch believes that the IT of your local business should be carefree, so you can focus on your business.  That is why John is now celebrating 16 years of business success in the Region of Waterloo, as the award-winning CEO of CarefreeIT.  With a degree in Mathematics, from the University of Waterloo; John has the ability to identify hidden patterns in data, far beyond standard analysis approaches.  Combining a love of mathematics with a desire to solve real-life problems, has resulted in a positive impact on local businesses throughout South Western Ontario.  John finds his work extremely rewarding, as he provides solutions to help maximize the value of technology investments, while aligning business goals and achieving successful partnerships. 

Gary Ticknor
Manager, Client Services; Senior Technical Consultant

Over the past 25 years I have specialized in supporting a wide variety of Computers, Servers, Software and Network Infrastructure, from the old Windows NT Servers to the new Cloud based services such as Microsoft Office 365. The one constant has always been change. Change is a continuous occurrence in IT and every change introduces its own set of support issues and challenges for Computer Technical specialists and users alike.   For me, this is part of what makes and keeps the IT Industry so interesting, it never stands still for long.   I have continually worked to improve my problem solving skills, patience and perseverance in order to support our many and varied client computing environments and to increase the support levels we can offer to meet our client needs.

With a balanced background of strong technical and Customer Service skills, I am able to communicate effectively with our clients, by breaking down complex tasks and explaining them in simple terms without the use of a lot of technical jargon. I’ve always enjoyed building a rapport with our clients and providing an explanation when I help them to solve a problem.  Working for the #1 Managed Service Provider in the Region of Waterloo is very rewarding.  It is deeply satisfying to know that we have provided excellent, timely service to our clients so that their businesses will be more successful, as a result of the work we have done.  I am proud to be the Manager of a great team of IT professionals at CarefreeIT.

Pete Seeger
Technical Specialist

Pete is one of those guys who just LOVES technology, computers and electronics, he finds this ever changing world quite fascinating.  Known for thinking outside the box, Pete specializes in Computer Forensics, Data Recovery, Investigations, Incident Response and Physical Security Risk Assessments.  He always gets a thrill out of finding the cause of IT problems and developing solutions, whether it’s our client’s networks, servers or Firewalls, recovering lost data, helping to clear out some nasty viruses, or leading the migration of moving over 230 users from one software program to another, we count on him and so can you.

Bringing a unique skill set to the team at CarefreeIT; Pete helps us balance our offerings to clients with the level of reliability that allows them the comfort of sleeping peacefully at night to the sound of crickets, because of his hard work and reliability to get the job done right.  Security and Communications are Pete’s top skills and believe it or not, that’s hard to find in the IT world.  Pete is extremely good at communicating in plain English without a lot of technical jargon and is always willing to take on new challenges, especially when Computer Security is at stake.  Pete brings an added dimension of knowledge and expertise to the team when it comes to fighting virus outbreaks, network security issues and vulnerabilities, he is our Security Specialist.  

Jane Etharia
Technical Specialist

For Jane, happiness lies within the joy of overcoming challenges; she is an assertive, hard-working, resourceful IT Professional who enjoys focussing on results as she collaborates with others to work towards a common goal.  Specializing in configuring and supporting computer systems, smartphone devices, servers and more, with extensive Helpdesk Support knowledge and experience, Jane holds several Microsoft certifications.  She uses Active directory, MS SQL Servers, Exchange servers, Blackberry Enterprise Servers, Linux, Server Virtualization, Implementation and Administration to ensure that our clients have a smile on their face after seeking her advice. 

Communicating with others, conceptualizing solutions, organizing people, processes and change, to find a better way of doing things, is what Jane does best.  We rely on her proficiency in listening, her quality work and strong attention to detail, to keep our clients informed and up to date.  At CarefreeIT, we are proud to have Jane on our team because we admire the way she takes charge, excels at logistical reasoning, is quick-witted and articulates detailed feedback with extreme efficiency, enabling us to make a difference every day.

Kitchener technical support Guelph IT services - Meral Isilak

Meral Isilak
Technical Specialist

Meral uses advanced cutting edge technology to support our client user base with superior Customer Service skills.  Technology is a subject that Meral excels in, she takes pride in her work with a high level of integrity, practical knowledge and tireless dedication.  She is goal oriented and focuses on planning and implementing tasks with great patience and accuracy.   Analyzing information, verifying facts and applying best practices, policies and procedures Meral exemplifies good decision making skills to lead our clients through system upgrades, maintenance and setups.  As a quick learner with a strong technical background, Meral enjoys fixing technical issues that eliminate worries for clients.  With proven time management skills, we rely on Meral to accomplish Systems & Network Administration related assignments including TSQL (Transact Sequential Query Language) developments and more.  Meral is hard working, self-sufficient, sharp-minded, honest and dependable.

Marilynn Smith
Business Development Specialist

Marketing, Communications & Public Relations; that’s not just what she does, but who she is. Marilynn is the life of the party; she easily attracts and connects with others, because of her great enthusiasm, confidence, energy and genuine interest in helping others.  Marilynn is passionate about Marketing, optimistically seeking possibilities and opportunities in everything she does and with everyone she meets.  Developing and delivering messages which increase the value of a company by raising awareness, creating demand and establishing a positive public image, is one of her specialties.   

A natural born sociable networker, Marilynn is all about connecting people, she’s an original thinker with lots of ideas who loves meeting new people, listening to their stories, building her network with like-minded individuals and helping to make a difference in the world.  By listening, interpreting, asking questions like “why” and problem solving to develop mutual understandings, Marilynn exemplifies excellent communication skills.  According to Marilynn, her job is all about creating win-win opportunities, she considers it highly rewarding as she gets a thrill from being the catalyst for positive change, long lasting partnerships and successful outcomes, as demonstrated by her vast Network of connections in various industries. We feel extremely lucky to have Marilynn as our team's exuberant Cheerleader.  

Yan Huang
Technical Specialist

Full of life and energy, Yan is a realist with a down to earth attitude.  He enjoys solving problems, pushing boundaries, experimenting with new ideas and putting things together in ways that others might not think of.  With a constant sense of practicality, he wastes no time at all in drilling to the initial cause of a problem and uses his rational skills in technology to find solutions.   Yan showcases superior Customer Service skills every day, as he communicates clearly and efficiently with others, providing direct, factual information, drawing from his extensive experience in the IT Industry with various computer programs and applications.

Yan thrives in a hands on environment full of action oriented opportunities, which makes him an excellent fit in out Help Desk IT Support Team, because he is quick to make decisions, spring into action and deliver results as quickly as humanly possible.  He is a fun loving guy who is known for his charming personality, which makes it easy for him to connect with others naturally and his work hard/play hard mentality enables him to balance both.  With a practical focus on what does or what could work best, Yan is innovative and inspiring to his team mates and he can always be depended upon in a crisis, for his trouble-shooting brilliance.